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And your point is??

November 23, 2009 in Soap Box by Danny | Comments

I’ve just been dealing with a frustrated user.  The abridged version…

He designed an album in PJ then exported PSDs.

He then flattened the PSDs and imported them into ALBUM_CO_X’s software for ALBUM_CO_X to make.

That is frustrating for me on all sorts of levels – mostly because I tried (and failed) to convince ALBUM_CO_X not to waste time and money developing their own album planning tool… but that’s a different story.

The album came back with a border around every page, about a quarter inch in from the edge.  Somewhere between this client and ALBUM_CO_X’s software the print files that ALBUM_CO_X received had extra white space inserted outside the trim line that Photojunction adds to each layout.

This client, a nice bloke, called ALBUM_CO_X and said, “What the heck?” and the company replied with, “It’s Photojunction’s fault”.

Truth is it’s probably the client’s fault (I did tell him that – and explained why) but the most interesting thing I heard was the album company’s reply to our (their) client’s question: “Didn’t you think to question a border around the edge of the page?”

ALBUM_CO_X replied, “No, do you know how many albums we do?”

Cheers, Danny

 

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    • dannybay
      Thanks for the comments. I don't mean to be too tough. Life's to short not to like the people you work with ( whether their coworkers or vendors...)!
    • aaronatbella
      You have got to love customer service. It would make it hard to get repeat business treating people like that.
    • terrycavender
      Right, I can almost guess who the album supplier was. Sad really, they still don't have a Mac version of their layout software ready, and all they would have had to do give Photounction their data! I am not shocked by their response, to the client, typical for them, that's why I am shifted to a new product line, and dropped them.

      Terry
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